Why is my connection banded?
My connection has been stable for the previous 128+ days with my initial sync at 59995kbps at the start. Over the past 128 days it has not dropped or had a re-sync although the SNRM had dropped over...
View ArticlePLEASE HELP MY IP ADDRESS IS PRIVATE AND STATIC. I DIDN'T DO THIS AND NO ONE...
Hi we changed to fibre last May and its been great. At Christmas my son got an Xbox One and we started having problems as he can't join any parties or message anyone or speak to them via his headset. I...
View ArticleCisco VPN not working with HG633 Router via WiFi- Firmware v1.21t
Hi, My HG633 router will not connect to my works Cisco VPN (cabled or wireless).I've noticed a number of topics on this issue and it appears that firmware version v1.21t has issues around VPN...
View ArticleDamage to house during installation?
Hello, I have just come home to find my stairway has been quite significantly damaged during the installation of my fibre broadband by your engineer. They have chipped the paintwork off the wall and...
View ArticleDSL disconnecting and router rebooting? Customers only.
I felt the need to write this to help customers after constantly seeing people asking the same thing. Basically DSL cutting out every few mins/hours followed by the HG633 router rebooting. The DSL...
View ArticleCountless hours wasted, £200 down, and no broadband for 13 days
Okafter phone call n+1 I was promised a call back from the engineering team today to solve this "common" scenario Guess what no call back Each call results in the call being "escalated" - absolutley...
View ArticleOce hg 633 firmware update request
Hi Can you update my firmware of my router Thank you in advanced
View ArticleHG633 Speed problem
Still waiting for an increase in speed after phoning on 14th Sat.. The speed has been increasing and decreasing from 750kb/sec to 1.0m/b sec... My old DSL 3680 gets a consistant 1.2/3 mb/sec but it...
View ArticleFibre restarts its self when ever streaming video content
Hi, Recently joined TalkTalk and im pleased to say it is much faster than our previous provider, however annoyingly when ever streaming from Amazon Prime, Netflix etc the router will restart happens...
View ArticleFibre Speed's Going Incredibly Slow
We recently upgraded to fibre in December and our speeds have slowly gotten worse and worse over time. Currently our router tells us our downstream line rate is running at 17999 kbit/s and our upstream...
View ArticleFibre connection drops
Hi, we've recently been sent an HG633 to replace our HG635 as there was an issue with the old modem. At first all seemd to work well but now we've noticed the internet connection drops out and resets...
View ArticleDowngrade 78mb to 38mb on my account
Hi I would like to downgrade 78mb to 38mb and how much would it cost me thanks
View ArticleFibre large speed help
Hi, I recently moved house and have been connected for nearly a month now. Could you tell me what my predicted speed is please as i`m not to pleased with it atm. started of syncing at 80mbps then...
View ArticleClik here to view.
NEW FIBRE LARGE
HiI have just been upgraded to Fibre Large but although my upload speed has improved a lot the download speed has not imroved from when I was on Fibre medium. Can you tell me if the speed will improve...
View ArticleClik here to view.
Poor fibre speed
I have had med fibre installed (Sept 16) but every month it gets slower and now is approx the speet I was getting on ordinary broadband.Photo attached
View ArticleClik here to view.
Fibre large speed slow
Hi Was added to the HG635 firmware trial Dec last year. Download Speed dropped from about 69 to 62 after install...in recent days/weeks I'm dropping right down to ~15-20Speed test completted tonight on...
View ArticleClik here to view.
Large drop in Fibre Large speed overnight
Hi there, We've been on Fibre Large since May, which is when our cabinet went live. Initially, our line was syncing at around 74Mbps. Over the past month, we've seen a couple of sudden drops, first to...
View ArticleSuddenly NO broadband and NO Internet light
These lights on he router have stopped working. I have no connection to the internet. I've tried using the test socket and still no lights. Hugely frustrating and occasionally the broadband light...
View ArticleNot able to connect to internet after 12 most nights - red light on router
It really is annoying when, most nights, the internet goes down and the red light comes on the router stating no internet and it appears to be about 12 midnight it happens. It happened when I was...
View ArticleDownload speed issues with Fibre Speed Boost (80mbps)
Hello, Could someone have a look at my service upgraded to the 80mpbs service this has changed over night but the download speed is still 38mpbs same as before, Upload has increased fine. Line stats...
View Article