DLM Reset Request
Hi, Long story short. Had a few issues with my Fibre connection since install. We had 2 days of myself resetting my router due to being supplied two faulty unit. I've spoken to your webchat team a few...
View ArticleFibre Broadband Constantly Cuts Out
I have had fibre broadband for 10 months and until about 3 weeks ago it has been totally fine. Now it seems to be cutting out momentarily causing issues for both my online gaming and working from home....
View Articlerandom connection drops
For the past few days I've been having random connection drops, while I'm watching a video on youtube or other websites after about 20-30 minutes into the video, sometimes even 10-15 minutes the page...
View ArticleWorst connection with Fibre Large
Hello I 'upgraded' to Fibre large on 11th October. I was away when the service went live but on my return a week later have found my internet connection to be very unstable. It keeps dropping out, and...
View ArticleConnection drops every 15 minutes
I've finally summoned up the energy to raise this fault again with TT, hoping they would just send me a new router, but instead I have to wait 2 weeks for an engineer appointment. My connection drops...
View ArticleInternet keeps disconnecting
I've read a number of posts on this topic, but each seems to have a specific problem so I'll start mine separately.................I am on Superfast Fibre Broadband.For a while now I have notcied that...
View ArticleSlow Fibre after line repair
Hi, I am still having slow fibre (c. 10MB) the range should be from 13.3MB and 26.8MB. Does a setting need changing at your end to get the speed up? It's been like this for over a week...Thanks
View ArticleHigh Ping throughout the day
hi, my ping has been really high (200+) during gaming (pc and console) for the past 2 months or so. i contacted talktalk and they replaced my router but that didnt fix the issue. So i done some...
View ArticleHG633 SUPER ROUTER VERY SLOW - WORSE THAN OLD ROUTER - UPDATE REQUIRED?
Hi, Just swapped by existing BT modem and talk talk router for the Super router. The speed has died. Firmware shows 1.15t. Can something be done please, or do I put the modem back. Thank you
View ArticleFibre Keeps Dropping
Hi All, I have TalkTalk fibre and recently (last month or so) it will keep disconnecting. I have been monitoring it with a continuous ping and also the status page and it is disconnecting/reconnecting...
View ArticleGood download speed - rubbish for playing games
i, have been with TalkTalk since LineOne which was before Tiscali. We have the high capacity fibre to cabinet broadband and generally manage to get good downoad speeds. We seem to be able to use Sky or...
View ArticleActive or not
Migrated from BT to TT today (38mb fttc). Broadband light is green and if I look on the router status it's synced fine to the cab. The internet light is Red and it has ip4v connecting in the status...
View ArticleNo broadband since activation
Hi. I've had no broadband since switching over (supposedly) happened on Friday PM. Can someone from talktalk please update me on the fault I logged on Saturday then on Sunday?
View ArticleIssues with frequent connection issues wireless
Hey there Basically my problem lies with Wireless only. My internet disconnects when any minor strain is put on it, be it downloading or just opening a webpage. The problems are only with the Wifi as...
View ArticleNew Fibre customer. Red Internet light
Good morning, I have just switched from regular Talk Talk broadband to Fibre with my activation date being 24/10/2016. When returning home from work yesterday the connection status to my old router was...
View ArticleSpeed drop from constant 72meg over 2years to 12meg today
Over the last month, my fast fibre has dropped from a constant 72meg (for the last 2 years) to today 12 meg tested on the talktalk speed test. Speedtest.net, thinkbroadband and my SamKnows box also...
View ArticleHow do I find out about 'guaranteed' speeds?
Hi ... as an existing customer I was about to move onto fibre broadband recently, but the sticking point was that they couldn't tell me what my guaranteed speeds would be. My concern is obviously that...
View ArticleOCE request - updated firmware
Hi, I'm having the exact same problem as in this post http://talktalkmembers.com/t5/Unlimited-Broadband/OCE-request-updated-firmware-please/td-p/1962605 I originally posted this -...
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Internet Disconnecting When Downloading
Hi, This is the first time I've encountered this problem. My connection is great otherwise. Everytime I try to download this game that I purchased online, my internet is disconnecting. My computer is...
View ArticleRouter firmware upgrade request
Hi, We have a HG635 router that is stuck on v1.4 firmware. We have reset it to factory settings but after 5 days it still hasn't updated itself. Please could someone update to the latest firmware...
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